Privacy Policy

NEOVACOM (headquartered at 32 Boulevard Michelet 13008 Marseille, France) and the Docoon group attach great importance to protecting and respecting your privacy.
This Privacy and Security Policy describes our rules regarding the management, processing, storage and protection of personal data submitted in connection with our services. The term "personal data" refers to information relating to an identified or identifiable natural person.

CONSENT

By registering for our services or completing a contact form on our website www.neovacom.fr or on www.freedz.io, you agree and accept that we may collect, process, store and/or use the personal data submitted in compliance with the European Data Protection Regulation of May 25, 2018.

By giving us your consent, you also retain a right of access, opposition, deletion, rectification and portability of personal data concerning you that you are likely to communicate in the course of using one of our services, as well as a right to the limitation of processing.

IDENTITY AND CONTACT DETAILS OF THE DATA CONTROLLER

Personal data is collected on our company's websites. These websites are published by NEOVACOM, a Société par Actions Simplifiée (simplified joint stock company) with capital of €15,000.00, registered with the Marseille Trade and Companies Registry under Siret number 52344521100049 and whose head office is located at 32 Boulevard Michelet - 13008 Marseille - France.

DATA COLLECTED ON THE SITE

When you register for our services, the following data is collected and processed: e-mail address, title, first name, surname, job title, department, employer, postal address, telephone number, IP address(es) and domain name. The data submitted must not include sensitive personal data such as government identifiers (such as driver's license numbers or taxpayer identification numbers), full credit card or personal bank account numbers, medical records or information relating to care requests associated with individuals.

Some data is collected automatically as a result of your actions on the site.

We will also collect your data when you complete only part of the fields on our site and/or on other online forms and/or when you abandon your entry during the process. We may use this data to contact you to remind you to enter the missing information and/or for marketing purposes.

PURPOSES OF PROCESSING

The main purpose of collecting your personal data is to provide you with a safe, optimal, efficient and personalized experience. To this end, you agree that we may collect and use your personal data to:

  • to provide our services and facilitate their operation, including by carrying out checks on you in order to do so;
  • resolve any problems in order to improve the use of our site and our services;
  • personalize, evaluate and improve our services, content and documentation;
  • analyse the volume and history of your use of our services;
    inform you about our services and those of our partner companies;
  • prevent, detect and investigate any potentially prohibited and illegal activities or activities contrary to good practice, and ensure compliance with our terms and conditions of use;
  • comply with our legal and regulatory obligations.

NEWSLETTER AND EMAIL MARKETING

An unsubscribe link is included in every newsletter and marketing email we send.
For those of you who have explicitly chosen to receive our NEOVACOM newsletter, you can easily unsubscribe by following the unsubscribe links included in each of these emails.

TESTIMONIALS

We publish on our site a list of Customers and Testimonials including information on the names of some of our customers and their titles. We undertake to obtain the authorization of each customer before publishing any testimonials on the site. If you wish to be removed from the list, please send us an email at global_privacy@neovacom.fr and we will remove your information as soon as possible.

RECIPIENTS OF YOUR DATA

We will only disclose your personal data to authorized and specified recipients, in accordance with the provisions of the applicable regulations.
In particular, we may give access to your personal data to our partners as well as to any third-party service providers, acting as subcontractors, to perform services relating to NEOVACOM's IT services and applications (in particular hosting, storage, analysis, data processing, database management or IT maintenance services). These third-party service providers, who only act on NEOVACOM's instructions, will only have access to your personal data in order to carry out the purposes for which the data was collected and will be bound by the same security and confidentiality obligations as NEOVACOM.

NEOVACOM does not sell or rent your personal data to third parties.

In addition, your personal data may be shared for the following purposes:

  • In the event of a merger or acquisition of all or part of NEOVACOM by a third party, you agree;
  • In response to legal or administrative proceedings of any kind or to law enforcement measures requested by the competent authorities;
  • To comply with legal obligations, to protect the rights and/or safety of an individual, to protect the rights and property of NEOVACOM, including the need to ensure compliance with this Data Protection Policy and to prevent fraud, security or technical problems.

YOUR DATA PROTECTION RIGHTS

In accordance with the applicable regulations on the protection of personal data, you may, at any time, exercise your rights of access, rectification and deletion of data concerning you, as well as your rights to limit and object to the processing and portability of your personal data.

Furthermore, any person who was a minor at the time of collection of his or her personal data may obtain its deletion as soon as possible.

You can exercise these rights by writing to us at:
NEOVACOM
Protection des données personnelles
32 Boulevard Michelet - 13008 Marseille
or by email at global_privacy@neovacom.fr.
Your requests will be dealt with as quickly as possible. Your request must be accompanied by a photocopy of proof of identity or authority.

COOKIES/TRACKING

During your visit, we may place a "cookie" on your computer. A "cookie" enables us to record information about your computer's browsing on the Site (pages consulted, date and time of consultation, etc.) in order to improve and personalize the site and/or measure its audience.

The purpose of the cookies used by NEOVACOM on this site and the www.freedz.io site is to enable or facilitate communication, to enable the provision of services requested by users, to recognize users on a subsequent visit, to improve your browsing experience, to record the language spoken by users or other preferences necessary for the provision of the requested service. A cookie is not used to collect personal data without your knowledge, but to record information relating to your browsing on the site, which may be read directly by NEOVACOM during your subsequent visits and requests on the site.

In accordance with applicable regulations, NEOVACOM will require your permission before placing any other type of cookie on your hard drive.

If you choose to refuse all cookies, your browsing experience may be reduced when accessing certain pages of the site.

DATA RETENTION

We only keep personal data for as long as is necessary for the operations for which they were collected and in compliance with the regulations in force.
Thus, at the end of this process, the data is :

  • deleted or ;
  • archived (see below) or ;
  • undergo a process of data anonymization, making it impossible to "re-identify" individuals. These data are no longer of a personal nature, and can therefore be stored freely and used to produce statistics.

DATA STORAGE AND TRANSFER


The hosting servers on which NEOVACOM processes and stores the databases are located exclusively within the European Union.

In the event of a request from an administrative or judicial authority relating to your data, NEOVACOM undertakes to inform you immediately, insofar as we are legally authorized to do so.

COMPUTER SECURITY

Ensuring the security and confidentiality of the personal data you entrust to us is a priority for NEOVACOM.

We implement all appropriate technical and organizational measures, taking into account the nature, scope and context of the personal data you provide us with and the risks presented by their processing, to safeguard the security of your personal data and, in particular, to prevent any accidental or unlawful destruction, loss, alteration, disclosure, intrusion or unauthorized access to such data.

NEOVACOM grants access to its information system only to those persons who need it to perform their duties, and makes its employees aware of the need to protect the personal data made available to them in the course of their duties, and ensures that they comply with the rules in force and the company's code of ethics.

Finally, we have put in place a security breach management procedure that enables us to effectively apprehend possible breaches of personal data, to notify the competent authority of such breaches without delay, and to warn you when such a breach is likely to affect your personal data.

MODIFICATION OF THE PRIVACY POLICY

NEOVACOM reserves the right to adapt the personal data protection policy and undertakes to inform you on its website of any changes or additions.This version was drawn up on May 15, 2018.

HOW TO CONTACT US

If you have any questions or comments regarding this policy, please contact us at global_privacy@neovacom.fr.